Job Description

Job Description

Work Experience

Job Requirement:


  • Knowledge on ITIL framework;
  • Technical ability to provide 1st level network monitoring;
  • Technical ability to provide basic fault finding and fault escalation;
  • Good understanding of incident management activities;
  • Good ability to follow and documented operational processes;
  • Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP);
  • Basic understanding of IOS and CatOS;
  • Experience with ticket management and change request management systems;
  • Experience with network monitoring / management tools/ analysis tools;
  • Experience with liaising with carriers and vendors for faults; and
  • Good communications and interpersonal skills.
  • Day-to-day maintenance and backup.
  • SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports & interface utilizatio...

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