Job Description

Position: Network Engineer

Pay: PKR 60,000-PKR 70,000
Job type: Full time, On-site
Working hours: 10 hours, 5 Days Rotational Shift

Job Overview:

The Network Associate is responsible for managing, maintaining, and troubleshooting the technical network infrastructure within a call center environment. This role focuses on ensuring consistent uptime and quality performance for all network components, supporting the functionality of call center applications, and assisting with network-related queries from call center staff.

Key Responsibilities:

  • Network Management:
  • Monitor call center network performance to identify and resolve issues promptly.
  • Maintain call center infrastructure, including routers, switches, VoIP systems, and firewalls.
  • Support and optimize call routing and IVR (Interactive Voice Response) systems.
  • Ensure uptime and performance stability for both local and remote call center operations. <...

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