Job Description

Job Description
Details:

As a member of the Network Operations Center (NOC) within the IT INF NWS (Network and Security) organization, you will be responsible for ensuring the operational excellence of the various network and security infrastructures utilized by the client. This role involves close collaboration with IT members across the global IT organization.

What will you do?

  • To provide technical network active second level troubleshooting of Network and Security Services (WAN, WLAN, LAN, VLAN, Special Networks, Firewalls, Internet Proxies, Remote Access and Partner Connections), prepare incident reports, escalate to relevant parties promptly and follow through the case incidents 
  • To provide operational support in the areas of Change and Incident Management, run, administer and optimize the global-wide Network infrastructure 
  • To carry out proactive management, identifying trends and problem analysis, making use of available network manag...

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