Job Description

The NOC Engineer plays a pivotal role in ensuring the smooth functioning of our technical services while also providing exceptional user support. This role adeptly navigates network-related tasks and the responsive handling of user support requests, contributing to our technical services' overall efficiency and excellence.

Monitoring And Analysis

  • Utilize network monitoring and management tools to proactively identify and diagnose network faults and incidents.
  • Analyze network events and incidents, ensuring timely resolution within established Service Level Agreements (SLAs).
  • Maintain detailed documentation of network incidents, including troubleshooting steps, root cause analysis, and resolution procedures.

Incident Management

  • Prioritize network issues based on severity and business impact.
  • Escalate critical incidents to appropriate support teams (Tier 2 or Vendor Support) with clear and concise analysis and data...

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