Network Delivery Manager

Job Description

The Network Delivery Manager is a seasoned professional with 15-20 years of hands‑on experience in the network domain, demonstrating a proven track record of operational management and strategic leadership. This role requires direct oversight of large‑scale enterprise networks comprising 1,500 or more devices across Data Center, Campus Wired/Wireless, and WAN environments, and has led teams of over 70 engineers to drive performance, mentor talent, and ensure seamless collaboration across teams.

Key Responsibilities

• Ensure customer satisfaction by proactively recognizing support gaps, anticipating blockers to service improvements, and organizing resources for maximum efficiency.
• Maintain a strong understanding of the ITIL framework, with hands‑on experience in major incident handling, escalation management, and client management.
• Interact comfortably with senior leadership, including Dire...