Job Description

Job Description:

L3Harris is looking for a Network Operations Metrics Coordinator who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC) that supports mission critical programs. The Metrics Coordinator will be part of the Operations Metrics, Reporting and Continuous Improvement team, responsible for the preparation and delivery of operations daily and monthly reports.

Essential Functions:

  • Reviews all operations service trouble ticket data on a daily basis to ensure accuracy prior to distribution of the daily report.
  • Performs database push for maintenance requests and PTR reports daily.
  • Reviews trouble tickets for the Weekly and Monthly “Over Service Level Agreement” (SLA) Reports.
  • Produce daily, weekly and monthly reports as needed.
  • Analyzes data reports to identify and resolve data integrity issues.
  • Participates in projects and ...

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