Job Description

Who we are

About this Role


We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking protocols and technologies, who are passionate about delivering exceptional service to premium customers in a 24/7 shift-based environment. The position is based in Bangalore or Pune and involves direct interaction with global clients, vendors, and internal teams to ensure seamless fault resolution and service continuity.

What you’ll do


  • Provide Level 1 technical support for network faults, performing diagnostics and root cause analysis.
  • Manage incidents and changes in alignment with ITIL standards, ensuring SLA adherence.
  • Escalate issues appropriately to Level 2 engineers and other relevant teams.
  • Coordinate with vendors and third p...

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