Job Description

Who we are

About this Role


We are seeking a technically skilled Network Consultant to join our Global Service Desk team within Group Operations. This customer-facing role involves providing Level 2 support to premium service customers with complex networking solutions and SLA requirements. The individual will work in a 24/7 shift-based environment, handling diagnostics, fault analysis, and escalation management. The role is based in Pune or Bangalore and requires strong communication skills, multi-tasking ability, and a methodical approach to troubleshooting.

What you’ll do


  • Perform diagnostics and proactive analysis for network faults
  • Conduct root cause analysis for network alarms
  • Support daily operations through Change & Fault management aligned with ITIL standards
  • Ensure SLA adherence and manage incidents throughout their lifecycle
  • Escalate issues to L2 engineer...

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