Network Cloud Capacity & Optimisation Engineering Specialist

What you’ll be doing

The Capacity & Optimisation Engineer leads customers to engagement across all of Network Cloud, delivering customer value and success through excellence and expertise regarding Network Cloud. 
1. Leads the implementation of specific capacity management and platform optimization plans, ensuring customer value realisation, retention and renewals.
2. Leads the reporting of capacity management and utilistion metrics, including escalations, resolutions, health indicators such as CPU, latency and throughput, and renewal dates (where applicable) in alignment with BT Group standards.
3. Leads in building value-based relationships with customers to optimise capacity management whilst leveraging the BT Group’s resource pool.
4. Executes a range of customer, operational, project and service activities within the Capacity & optimisation Management and wider Platform Management team and other related teams, within guidelines and policies.
5. Works ...