Job Description
Job Description/Accountabilities
An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Client Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.
Accountabilities will include, but not limited to, following:
• Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L/L teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
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An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Client Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.
Accountabilities will include, but not limited to, following:
• Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L/L teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
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