Job Description
Job Description:
The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.
Job Responsibilities:
Proactive Monitoring & Alerts
Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
Ensure alerts are actionable, efficient, and tied to measurable KPIs.
Proactively address recurring issues to minimize escalations and maintain high service standards.
Mentorship & Escalation Support
Serve as a Tier 3 escalation point for technicians and engineers.
Provide coaching, mentorship, and technical leadership to develop tea...
The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.
Job Responsibilities:
Proactive Monitoring & Alerts
Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
Ensure alerts are actionable, efficient, and tied to measurable KPIs.
Proactively address recurring issues to minimize escalations and maintain high service standards.
Mentorship & Escalation Support
Serve as a Tier 3 escalation point for technicians and engineers.
Provide coaching, mentorship, and technical leadership to develop tea...
Ready to Apply?
Take the next step in your AI career. Submit your application to Intelligent Technical Solutions (ITS) today.
Submit Application