Job Description

Duties and Responsibilities:

Rogue Device Enforcement:

  • Own the intake, investigation, and resolution of Rouge devices
  • Enforce defined network access and security policies, including device isolation and remediation actions
  • Partner with Network Security to refine response procedures, thresholds, and enforcement standards

NOC Operations & Network Support:

  • Support NOC incident response for network-related issues, including break/fix and service restoration
  • Manage Layer 2 network devices and coordinate RMAs for faulty hardware
  • Perform APC UPS and battery replacements to maintain infrastructure resilience
  • Monitor network health using Meraki Dashboard and Struxureware, escalating issues as needed

Incident & Service Management:

  • Leverage ServiceNow for incident, request, and problem tracking
  • Provi...

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