Job Description
Key Duties & Responsibilities
- Administer, configure, and support NetSuite users, roles, permissions, dashboards, forms, fields, records, and workflows
- Create and maintain saved searches, reports, KPIs, and dashboards across departments
- Troubleshoot NetSuite issues, investigate root causes, and coordinate resolution with internal teams or external providers
- Support the configuration and improvement of approval flows, financial processes, and operational workflows
- Maintain NetSuite documentation, user guides, and process documentation
- Support and help maintain integrations between NetSuite and other business applications (HubSpot, BambooHR, Microsoft 365, AI Agents)
- Act as first point of contact for internal users regarding NetSuite issues, requests, and improvements
- Work with stakeholders across Finance, Operations, HR, and Commercial to translate business requirements into system solutions
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