Job Description
Key Responsibilities
- Must have solid understanding of the application and provide support on issue by troubleshooting the data in SQL Server, ensuring timely and accurate resolution.
- Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue.
- Work with internal development teams to investigate and resolve bugs and issues.
- Collaborate with cross-functional teams (such as Application Support, DevOps, and Development) to provide seamless integration and troubleshooting support.
- Act as the primary escalation point for critical incidents, ensuring fast response times and comprehensive solutions.
- Support application-related issues and participate in development or testing fixes and patches.
- Document issues, resolutions, and best practices to improve future troubleshooting.
- Keep track of and manage issues through the ticketing system to ensure SLAs ...
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