Job Description

JOB DESCRIPTION

Job Duties:

  • Day to Day application support incidents tracking and managing end user communication on ticket updates
  • Application support Ticket fixes and closure as per priority and defined SLA
  • Engage in onsite client discussions, CAB meetings relating to ticket discussion and closure
  • Work closely with IT Managers and business teams to mitigate ticket issues and risks.
  • Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution

    • Skills:

  • 6+ years of experience in working in .NET application support with SLA and KPIs
  • Experience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and above
  • Strong analytical skills to understand a given requirement and provide work estimates. 
  • Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor b...

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