Neeyamo - Customer Experience Manager - Payroll Implementation

<p><p><b>Description:</b><br/><br/>Job Role: Project & Customer Experience Manager.<br/><br/>Preferred Experience : Payroll implementations & handling clients.<br/><br/>Location: Pune.<br/><br/>Work Mode: 100% Onsite.<br/><br/><b>Role Overview:</b><br/><br/>The Project & Customer Experience Manager will be responsible for the end-to-end program set up while ensuring a seamless, high-quality experience for clients across all touch points.<br/><br/>This role requires strong project governance, relationship management, analytical thinking, and cross-functional coordination to ensure successful outcomes and long-term customer satisfaction.<br/><br/><b>Program Setup:</b> Lead kick-off meetings and customer onboarding by collaborating with internal teams, clients, and local partners.<br/><br/>Create and manage project plans fo...