Job Description
Description
Role Summary :
The Problem Analyst is responsible for providing high-quality, proactive Problem Management support within an ITIL-based service environment. The role focuses on analyzing incident data, identifying trends and root causes, and driving corrective actions to prevent service interruptions. The analyst works closely with technical teams and UK stakeholders to deliver best-in-class service while meeting contracted SLAs.
Key Responsibilities
Problem Management & Analysis :
Role Summary :
The Problem Analyst is responsible for providing high-quality, proactive Problem Management support within an ITIL-based service environment. The role focuses on analyzing incident data, identifying trends and root causes, and driving corrective actions to prevent service interruptions. The analyst works closely with technical teams and UK stakeholders to deliver best-in-class service while meeting contracted SLAs.
Key Responsibilities
Problem Management & Analysis :
- Analyze incident data to identify trends, recurring issues, and potential root causes
- Diagnose whether new incidents are related to known errors or existing problem records
- Initiate proactive actions to prevent potential service interruptions
- Lead and coordinate root cause analysis (RCA) activities across technical teams
- Manage problems th...
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