Job Description


As the Programs Administrator (Complex), you will play a key role in supporting service users with complex needs. You’ll coordinate services, assist with care planning, and ensure quality, consistent support in line with client goals and funding requirements.


This is a diverse, meaningful role where no two days are the same. You will work collaboratively across departments to ensure service users receive the highest standard of care. Step into a temporary role with the potential to grow into a permanent position.


Key Responsibilities:

  • Process referrals and complete intake process for new complex service users.

  • Assist in care plan and service agreement development

  • Support and ensure program compliance and quality assurance

  • Coordinate service delivery and training requirements for support staff

  • Maintain ‘Register of Complex Service Users’ with accurate records and documentation
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