Job Description

Position Summary:
As an IT Support Specialist, you will manage and operate a centralized service desk and oversee user support and help desk specialist resolving request/problem incidents.



Clearance Requirements:

Fully adjudicated Top Secret clearance (SCI eligibility).



Essential Functions and Responsibilities:
  • Provides Tier - technical support for hardware, software, and telecommunications.
  • Manages service requests via ticketing systems, performs hardware troubleshooting, and maintains up-to-date IT equipment databases.
    • Required Education, Skills, and Experience:
  • - years of IT support experience with an Associate's degree (or equivalent experience).
  • Strong customer service skills and the ability to obtain necessary technical certifications for L support.
    • Physical Demands and Expectations:
  • Travel will be required to support this task (up to % travel)
  • Regular ...

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