Native Korean Trainer

Responsibilities

• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Manage retention during training
• Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
• Demonstrate innovation in training by carrying floor requirement into classroom training.
• Maintain Data as per training Processes
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
• Must be flexible to being up-skilled on VASS & quality
• Proficient with MS Office
• In absence of NH training, candidate sho...