National Customer Service Manager - Transformation Focused

About the Role:
 
A high-performing Australian Manufacturing and Distribution Group is looking for a National Customer Service Leader to take ownership of its customer service function and drive transformation across the business.
This role is all about leadership, strategy, and operational excellence, guiding multi-state teams, streamlining processes, and ensuring a best-in-class customer experience. This is a hands-on, change-driven role for someone who thrives on solving complex challenges and delivering tangible results.
 
Key Responsibilities: 

• Lead the design and implementation of a national customer service strategy.
• Identify inefficiencies and drive process improvement, automation, and operational excellence.
• Ensure smooth collaboration between Customer Service, Sales, and Operations.
• Resolve high-level customer issues and implement programs to boost sat...