Job Description
Elevate your career with BMO as a NARP Technology Production Support Analyst focused on credit card platforms and incident management. This role offers 24/7 support, ensuring platform stability and service improvement.
As an individual contributor, you will own the governance and execution of production support across NARP Technology. This position demands a strong focus on Incident Management, Vendor Engagement, and Site Reliability Engineering. You're encouraged to utilize your extensive experience in technical leadership to interface with various teams and manage complex issues effectively.
Key Responsibilities:
• Lead production support for credit card vendor platforms
• Govern incident management processes and escalation
• Manage vendor engagement during outages and changes
• Conduct root cause analysis and performance monitoring
• Drive automation and continuous improvement initiatives
Requirements:
• Prov...
As an individual contributor, you will own the governance and execution of production support across NARP Technology. This position demands a strong focus on Incident Management, Vendor Engagement, and Site Reliability Engineering. You're encouraged to utilize your extensive experience in technical leadership to interface with various teams and manage complex issues effectively.
Key Responsibilities:
• Lead production support for credit card vendor platforms
• Govern incident management processes and escalation
• Manage vendor engagement during outages and changes
• Conduct root cause analysis and performance monitoring
• Drive automation and continuous improvement initiatives
Requirements:
• Prov...
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