NAC Claim Assessor (m/f/d)

NAC Claim Assessment: the Claim Assessor, within the Mercedes-Benz after-sales organization, checks if complex claims meet the current regulations. Approves, reduces or rejects claims and provides a transparent explanation regarding the decision.

Further topics: support of further topics (e. g. market migration), participation at regular presentation of market results, communication to markets via VEGA and meeting, participating in markets or Retailers meetings.

Tasks & Responsibilities:

Check complex and high-value claims if they meet the current regulations

• Make fair and independent decisions
• Avoid unjustified costs
• Approve correct claims
• Reduce or reject unjustified claims
• Provide transparent reasons for decisions via the system to the Retailer
• Communicate, when necessary, with markets to align decisions
• Communicate, when necessary, with the other MB Technical Departments to gain cla...