Job Description

•            Monitor daily production activities and ensure system stability

•            Handle incident management, root cause analysis, and issue resolution

•            Support batch processing, end-of-day (EOD), and start-of-day (SOD) cycles

•            Coordinate with business and technical teams for critical issue handling

•            Maintain SLAs by prioritizing and resolving tickets efficiently

•            Implement preventive measures to reduce recurring production issues

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