Municipal Customer Experience Representative

Become a Municipal Customer Experience Representative, where your focus will be on delivering exceptional service to citizens. Engage in a range of inquiries and processes for city services.
In this role, you will be dedicated to responding to diverse customer needs related to municipal services. This position requires a combination of strong administrative skills, customer interaction, and the ability to manage service requests and financial transactions. Your role will support both community engagement and internal operations.
Key Responsibilities:
• Respond to citizen inquiries across various communication channels
• Process payments and create service requests promptly
• Administer municipal licenses, permits, and certificates
• Perform cash balancing and maintain service documentation
• Assist customers in completing necessary municipal forms
Requirements:
• Post-secondary diploma in a relevant field
• Minimum three years of progressive experience in ...