Multilingual Service Desk Analyst

Position Description

Service Desk Technical Analyst – Finnish

Educational Requirements

• at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field

Job Role and Responsibilities

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams.
• Supports Service Request Management and Service Restoration Management Level 1
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
• Receive and respond to user inquiries and requests via phone, chat, portal and email.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all Service Desk tools.
• Remain updated on products, poli...