Multilingual Service Desk Analyst [For Pooling]

Position Description:

Multilingual Service Desk Analyst
- Dutch
- French
- Estonian
- German
- Finnish
- Japanese
- Mandarin
- Latvian
- Lithuanian
- Norwegian
- Portuguese
- Swedish

Want to expand your experience in one of the world's largest IT and business consulting services firms?

Your future duties and responsibilities:

Your main responsibilities as a Multilingual Service Desk Analyst are as follows:

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure reque...