Job Description

Position Description

Multilingual Service Desk Analyst

Languages

  • Dutch
  • French
  • Estonian
  • German
  • Finnish
  • Japanese
  • Mandarin
  • Latvian
  • Lithuanian
  • Norwegian
  • Portuguese
  • Swedish

Want to expand your experience in one of the world's largest IT and business consulting services firms?

Your future duties and responsibilities

  • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
  • Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
  • To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the...

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