multilingual help desk specialist

Job Title:

Customer Support Associate

About the Role:

We are looking for a Customer Support Associate to join our team. This is an on-site role based in Porto, Portugal.

Key Responsibilities

• Contact and engage with customers across multiple channels, providing support with subscriptions, billing, technical troubleshooting, and general enquiries.


• Welcome and assist customers in a professional and friendly manner.


• Demonstrate strong communication skills and provide clear answers and personalized solutions on every interaction.


• Persistently resolve customer inquiries efficiently , whether they're about subscription plans or technical issues related to products/services we offer! This ensures that each client feels valued by addressing concerns quickly so everyone leaves happy after speaking directly...