Job Description
Customer Care Advisor - French Speaking
Role overview:
Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries.
Responsibilities:
Detailed role responsibilities and day to day tasks.
Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
Providing technical assistance to customers placing orders on the website.
Provide assistance with product related questio...
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