Job Description

Job Title: MuleSoft Managed Services (Senior Associate to Director)

Department:
Managed Services

Experience Levels:

  • Senior Associate: 4–7 years
  • Manager: 7–11 years
  • Senior Manager: 10–15 years
  • Director: 15+ years

Role Overview

This role supports and delivers MuleSoft Managed Services across multiple experience levels. Depending on level, the position focuses on hands-on technical support, operational leadership, or strategic oversight of MuleSoft integration environments. The role ensures platform stability, adherence to ITSM practices, continuous improvement, and high client satisfaction.

Key Responsibilities (Level-Dependent)

  • Support, manage, or govern MuleSoft integration environments to ensure stability, performance, and reliability
  • Execute and oversee ITSM processes, including incident, problem, and change management
  • Troubleshoot and resolve complex integration, API,...

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