Job Description
Job Title: Member Service Representative (GPO)Job Description
Engage with members and individuals in a 24/7 high-volume, schedule-driven contact center. Provide information about a wide range of products and services with a focus on delivering exceptional customer service. Handle transactions for savings, checking, loans, credit cards, IRAs, and other accounts while advising members on suitable products and services.
Responsibilities
+ Respond to inquiries and requests from members and other individuals.
+ Provide information on products and services with active listening and engagement.
+ Perform transactions for savings, checking, loans, credit cards, and IRAs.
+ Advise members on additional products and services that meet their needs.
+ Ensure optimal member experience and customer service in a structured environment.
Essential Skills
+ Excellent customer service skills.
+ Strong data entry capabilities.
Engage with members and individuals in a 24/7 high-volume, schedule-driven contact center. Provide information about a wide range of products and services with a focus on delivering exceptional customer service. Handle transactions for savings, checking, loans, credit cards, IRAs, and other accounts while advising members on suitable products and services.
Responsibilities
+ Respond to inquiries and requests from members and other individuals.
+ Provide information on products and services with active listening and engagement.
+ Perform transactions for savings, checking, loans, credit cards, and IRAs.
+ Advise members on additional products and services that meet their needs.
+ Ensure optimal member experience and customer service in a structured environment.
Essential Skills
+ Excellent customer service skills.
+ Strong data entry capabilities.
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