MSP Systems Administrator Level I

About IT Force

IT Force is a well-established IT Managed Services Provider in Burlington, Ontario. Established in 1999, it is our mission to make our client's technology EASY, ACCESSIBLE and SAFE.  We manage our client's IT infrastructure including security, backup, cloud solutions and helpdesk support.

We have an impressive customer satisfaction rating as it is our mandate to deliver our clients White Glove Service with Military Precision.

The Opportunity

We are looking for a Systems Administrator Level I to ensure our client's IT systems are robust, reliable, safe and operate efficiently.

In this role, you will work in-office and on-site with your colleagues as well as directly our clients.

Some of the non-technical responsibilities of this role are:

• Maintain service ticket time entries, status updates and other details in real-time
• Ensure service tickets are completed expediently and according to process
• Veri...