Job Description

Thrive, a technology solutions provider, is seeking a Service Delivery Supervisor to oversee the Support team, assign cases, route escalations, and drive performance with clear KPIs. This leadership role combines customer service excellence with technical oversight to improve service delivery.

You will mentor engineers, manage on-call rotations, coordinate shift handoffs, and contribute to knowledge base articles, ensuring Thrive standards and ongoing growth for the team and clients.

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