MSP L2 Technical Support Engineer

Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

Responsibilities & Duties

• Executes and resolves L2 technical support requests, ensuring timely, accurate, and client-ready outcomes.
• Ensures effective management of ticket activities such as tracking and prioritising Major Incident requests
• Responds to client emails, calls, and messag...