MSP Engineer

We are seeking a talented and motivated Level 1 Systems Engineer to join our growing team. In this role, you will be the first line of support for our clients, providing responsive technical assistance and resolving a wide range of IT issues. You will work closely with senior engineers, assist in maintaining client environments, and have opportunities to build your skills across Microsoft, cloud, and networking technologies. This role is ideal for someone looking to grow within a dynamic MSP environment with a strong focus on Windows technologies.

• Primary Responsibilities:
• Provide first-level technical support for clients via phone, email, remote access, and ticketing platforms, ensuring prompt and professional service.
• Troubleshoot and resolve a variety of issues related to Windows desktops, laptops, printers, and basic network connectivity (Wi-Fi, VPN, DNS, DHCP).
• Perform user account administration including password resets, group membership...