MSP Engineer (Network & Systems Admin)

Provide first-line technical support for desktop, laptop, printer, and peripheral issues.

Install, configure, and maintain operating systems, business applications, and security tools.

Diagnose and resolve hardware and software problems, including system errors and application issues.

Perform routine system maintenance, software updates, and security patching.

Set up and maintain workstations, mobile devices, and audio-visual equipment.

Support remote users via remote desktop tools, VPN, and collaboration platforms.

Maintain inventory of IT assets, hardware components, and software licenses.

Document all technical support interactions, issues, and resolutions in the IT service management (ITSM) system.

Collaborate with infrastructure, network, and application teams for incident escalation and resolution.

Office...