MS Dynamic Support Analyst

Hiring MS Dynamics Support Analyst - Karachi Onsite

Client Company Introduction:

Deliver tech-enabled solutions that create value for organizations worldwide by cultivating a dynamic culture that attracts and empowers top talent.

Job Description:

• Provide L1 support for Microsoft Dynamics users (how-to help, access issues, basic errors).
• Triage, log, and resolve tickets within SLAs; escalate complex issues with proper notes and steps to reproduce.

• Perform basic checks on roles/permissions, workflows, data issues, and common configuration problems.

• Maintain clean ticket documentation and contribute to FAQs/knowledge base articles.
• Coordinate with admins/developers to follow incidents through closure.

Requirements:

• 2+ year experience in application support/helpdesk (Dynamics 365 exposure preferred).
  

• Familiar with tic...