Job Description
- Handles the tickets routed by L1 support or can themselves produce tickets for any issue is observed.
- Deeper functional understanding of systems and applications. Handle complex problems that require a higher level of expertise.
- Execute and carry out the required technical work to bring about a resolution to the initial issue.
- Working the life cycle of a help desk incident.
- Providing advanced technical support and expertise, handle escalated issues, perform in-depth troubleshooting, and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problems.
- Investigate and resolve escalated technical issues related to Microsoft Dynamics 365 modules, including Sales, and Customer Service
- Stay updated on the latest product updates, patches, and best practices to provide accurate guidance and support to end-users.
- Conduct thorough analysis of recurring issues, system errors, and perfo...
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