Job Description

Job Description:

Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.



KEY RESPONSIBILITES:

  • Responsible for the technical support in Dynamics AX 2012/AX2009/D365F&O and as well as integrated third-party application interfaces.
  • Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
  • Will be required to prepare technical specification documents for customizations and bug fixes.
  • Ensure technical support documents are complete and fixes are delivered successfully as per the plan.
  • Involvement in the Release / upgrade/ implementation cycle as needed.
  • On-going monitoring and investigation of Dynamics AX 2012, AX2009 and D365 systems
  • Responsible for designin...

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