Motor Claims Relationship Manager (Nelspruit)

Overview

Santam career opportunity for a Motor Claims Relationship Manager based in the Motor Claims North Region, Pretoria.

What will you do?

Overall responsible for building, maintaining and managing professional relationships with the MBRs, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service.

What will make you successful in the role?

• Monitor and control the following MBRs KPIs:

• Smart Repairs:
  Smart repair technology
• Repair vs replacement

• Support Assessing team
• Manage and handle complaints
• Application of below business standards:
• Normalise Cost Ratio (NCR)
• Average Repair Cost (ARC) <...