Job Description

The Role

This position is responsible for contributing to the MCAP's Servicing team, you will assist clients with any questions in regards to MCAP products and services while maintaining the highest level of service and complying with policies, practices and procedures.

  • Promote and assist clients with any questions in regards to MCAP products and services through multiple channels (inbound calls, outbound calls, email)
  • Analyze and interpret customer inquiries through well thought out judgments, decision-making skills and product knowledge
  • Resolve disputes received from clients through creative means and ownership
  • Handle multiple priorities in an ever-changing work environment
  • Provide creative solutions backed by sound decision-making
  • Adapt to the changing priorities of a fast-paced work environment
  • Fulfill customer expectations while complying with policies, practices and procedures
  • Contribute to th...

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