Job Description
- French Beauty Tech Company
- Be a part of fastest growing GCC.
The company is a large organization operating in the FMCG sector with a focus on Cosmetics and personal care products. It is renowned for its innovative approach to technology and commitment to delivering high-quality products
Job Description
- Lead and support daily operations across production and non-production environments.
- Manage and mentor a team of support engineers, providing technical guidance, performance feedback, and career development.
- Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.
- Handle L3-level troubleshooting for complex incidents.
- Collaborate with other technology towers to resolve cross-domain technical issues.
- Lead high-severity (P1/P2) incident calls, communicate action plans, an...
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