Job Description

  • French Beauty Tech Company
  • Be a part of fastest growing GCC.

    • About Our Client

    The company is a large organization operating in the FMCG sector with a focus on Cosmetics and personal care products. It is renowned for its innovative approach to technology and commitment to delivering high-quality products

    Job Description

    * Lead and support daily operations across production and non-production environments.

    * Manage and mentor a team of support engineers, providing technical guidance, performance feedback, and career development.

    * Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.

    * Handle L3-level troubleshooting for complex incidents.

    * Collaborate with other technology towers to resolve cross-domain technical issues.

    * Lead high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of se...

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