Model maker help desk agent

Key Requirements Minimum 2 years’ proven experience with Model Maker (essential) Experience with Survey Maker, Irrimaker, and Road Maker (advantageous) Proficient in Team Viewer and general computer literacy Quick learner with strong problem-solving skills Duties and Responsibilities Provide first-line support to clients using Model Maker software Assist users with installation, setup, and troubleshooting of Model Maker and related applications Guide clients through software functionality and resolve technical queries via phone, email, or remote support (Team Viewer) Escalate complex issues to senior support or developers when required Document support cases and maintain accurate ticket logs Provide basic training and tips to clients on Model Maker usage Test and report any software bugs or errors to the development team Ensure excellent customer service and maintain professional communication at all times PLEASE NOTE

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