Mobility Quality Analyst

We are looking for a Mobility Quality Analyst to monitor, evaluate, and continuously improve the quality of customer interactions across M-KOPA Mobility's contact center operations. This is a high-impact role where your work directly shapes the service experience for thousands of customers across Kenya.

This role is for someone who is analytical but also deeply invested in people development. You'll be working across quality monitoring, reporting, coaching, and process improvement — helping the team get better every single day through data, feedback, and practical insight.
About Us
At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million everyday earners through pay-as-you-go asset financing. Our Mobility division is expanding access to electric motorbikes, helping riders transition to cleaner, more cost-effective transportation solutions.

What You'll Do

• Conduct comprehensive quality assessments of cu...