Mobile Response Call Operator

Overview

BDS Recruitment are currently recruiting for a Mobile Response Call Operator to work with a well known housing association based in the Stockport Office, SK1.

Role

• To support residents and private clients with 24/7 support in the Stockport area.
• Answer and triage inbound calls from residents and service users who have activated an alarm call system as they feel that they require assistance.
• Triage these calls and determine which response you deem necessary, whether it be dispatching the response team or contacting emergency services etc.
• Physically respond to calls (this is purely to provide reassurance, contact emergency services if need be, conduct welfare check on no response calls – NO PERSONAL CARE).
• This role would suit someone from a care or customer service background who is able to remain confident and calm whilst delivering a high standard of professionalism and reassurance.
• The...