Job Description
Support customer success as a Technical Support Engineer with Mitel. This role focuses on utilizing your background in software support, troubleshooting, and customer service in a global setting.
As part of our dedicated global product support team, you will engage with technical partners and customers to enhance service excellence. Your skills will be essential in resolving critical issues, confirming fixes, and maintaining high-quality service levels across numerous platforms.
Key Responsibilities:
• Resolve incidents and problems within established service levels
• Provide efficient workarounds for user disruptions
• Maintain professional relations with partner teams
• Ensure comprehensive ticket documentation from start to finish
• Troubleshoot complex customer issues and verify solutions
Requirements:
• 5+ years of experience in a relevant technical role
• University degree in Software Engineering or ...
As part of our dedicated global product support team, you will engage with technical partners and customers to enhance service excellence. Your skills will be essential in resolving critical issues, confirming fixes, and maintaining high-quality service levels across numerous platforms.
Key Responsibilities:
• Resolve incidents and problems within established service levels
• Provide efficient workarounds for user disruptions
• Maintain professional relations with partner teams
• Ensure comprehensive ticket documentation from start to finish
• Troubleshoot complex customer issues and verify solutions
Requirements:
• 5+ years of experience in a relevant technical role
• University degree in Software Engineering or ...
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