Job Description

Role Responsibilities:

  • Manage and analyze monthly support metrics
  • Coordinate quality assurance audits and improvements
  • Liaise with client leads on small enhancements
  • Support team training and compliance processes

Key Deliverables:

  • Monthly MIS reports and service dashboards
  • Quality audit findings and action plans
  • Improved support metrics and service outcomes
  • Enhancement delivery aligned with capacity

Skills Required
Mis, Oracle Ebs, Servicenow, Quality Assurance

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