Job Description

Responsibilities:

  • Perform laptop builds, imaging, and configuration for Windows and Mac devices.
  • Execute Windows OS migrations, including troubleshooting during and post-migration.
  • Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
  • Assist with cloud-based application deployments and ensure compatibility during migrations.
  • Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
  • Manage inventory and coordinate with mailroom for device logistics.
  • Escalate technical issues promptly and maintain accurate records in ServiceNowManagement Studio.
  • Leveraging Management Studio (migration tool), to provide transparency on migration progress.
  • Collaborate with planners and report progress or blockers during daily stand-ups.
  • Perform other tasks as required.
    • Job Requirements Requiremen...

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